Durham Tees Valley – CRC

Secure enterprise mobility (EMM) solution

Executive Summary

Of the 21 community rehabilitation companies in England and Wales, Durham and Tees Valley CRC is the top performer against its metrics, according to Ministry of Justice (MOJ) data. A key contributor to the company’s sustained success is its operating model, which puts streamlined mobile working at the heart of its community-based work with offenders.

About

Community Rehabilitation Company (CRC) is the term given to a private-sector supplier of probation and Prison-based rehabilitative services for offenders in England and Wales, established in 2015. Durham Tees Valley CRC is responsible for supervising around 5000 participants on either a Community Order or Prison Licence throughout the Durham and Teesside area. Our vision is to enable people to participate in a positive future. We work to reduce re-offending, protect the public and believe that by supporting participants our communities will be safer, that by developing participants we make a real, lasting and positive change to their lives and that by combining this we can provide successful, effective rehabilitation services.

A number of CRCs were established in 2015 as part of the Ministry of Justices (MOJ) transforming rehabilitation strategy for the reform of offender rehabilitation.

Durham Tees Valley CRC who had a requirement for a secure remote mobile working solution as part of the implementation of the CRC.

The challenge of establishing a new CRC had several issues and the area Nine23 supported was in the ICT requirements. These are complicated by the legacy of the MOJ ICT system that had managed sensitive offender data and been the prime system prior to the CRC’s forming.

A new ICT model was required that was accreditable, managed and could be deployed within a very short timeframe.

The Solution

Following an initial approach DTV through the Government’s G-Cloud Services framework Nine23 designed and contracted DTV’s remote mobile working solution within 8 weeks, which is now delivering an ‘accredited’ IT architecture as a core component to its innovative rehabilitative service. The immediate benefit of this (Contractor Provided ICT) solution is a more engaged ‘community model’ for CRC case-workers with local offenders, which delivers a long-term cost effective and transparent service.

Given our experiences of working with DTV, Nine23 have identified the specific IT challenges facing the CRC’s existing operating model assumptions. As such we focussed on developing the end user experience and tailoring the desired ‘remote access’ solution. Our managed service enables DTV staff to focus on what they are achieving within the community.

Results

The following capabilities where installed across the devices:

• E-mail & file storage in accordance with UK ‘Official Sensitive’ Information Assurance (IA) standards
• Case Workers IT devices (including laptops) with seamless connectivity to the Public Services Network (PSN)

DTV quote:

Nine23 have been a trusted partner providing our managed IT services for the last two years, and we expect to scale with their solution over the coming years. Their services have received accreditation by the Ministry of Justice and the Public Services Network and have allowed our probation case workers to get out into the community and conduct valuable work while keeping important data secure. I would recommend their ability to understand the end user requirements and balance real-world solutions with an increasing requirement for cyber security.
David Rippley Director of Resources DTV CRC

Nine23 quote:

Working with DTV to create a new accreditable solution has demonstrated what can be achieved and highlighted the importance of working together. Open communication and strong values have been key to delivering a service that can continue to grow and improve.
Stuart McKean CEO Nine23