End-to-end managed IT services
Nine23 are your trusted managed IT service provider in the UK. We provide end-to-end managed services enabling organisations to benefit from secure, dedicated, expert management and support for their IT requirements, or escalated support to complement and enhance existing IT departments’ capabilities and reduce workloads.
Our experienced Service Desk team is committed to providing excellent customer delivery and service, which includes KPIs for ticket resolution (unlike many of our competitors).
Our ITIL Aligned Service Desk toolset is configurable to meet our customers’ needs – from client portal access to clear reporting.
Our Managed IT Services
Fully Managed IT Services
Nine23 have a proven track record of Managed IT support, with over eight years support provided to Government and Corporate Business across the UK. With our specialist expertise in cyber & IT security, Nine23 provide High Quality 1st – 3rd line support. Fully managed services include ITIL aligned service desk, fully trained staff (SC level), monitoring and management of servers and storage.
Disaster Recovery (DR) as a Service
Nine23’s DR Service provides continuity in the event of disasters such as cyberattacks, natural disasters, or any other event which significantly disrupts your ability to work. The DR service will replicate data to meet optimised RTO (recovery time objective) in order to provide cover when primary business sites are not available for any reason.
Business Continuity (BC)
Business Continuity provides peace of mind when things go wrong. It enables your organisation to work in the event of a major disruption. Nine23 will work with you to understand your businesses requirements, providing a solution that meets your needs, so that your users can carry on working.
Complimentary IT Service
The Nine23 complimentary service provides tailored support to work with your existing IT team, from managed service desk for your onsite support team, to triage and log tickets, or senior level tech. This service enables you to extend the IT expertise within your organisation, whilst decision making and ownership remain with you.
Secure Remote Working
Depending on your organisation’s requirements, the first step is for a conversation to understand what you are trying to achieve and what currently you have in place. Once we have completed a GAP analysis we can then work with you achieve what your outcomes are.
At the heart of remote working is the ability to communicate and trust.
Virtual Desktop
If you can’t access applications as easily as you would need to in a remote manner or on personal devices, virtual desktops can help. Regardless of the device that the person has, as long as it’s suitable for the work, the familiar usage and application delivery can be present.
Utilising this functionality with security services such as VPN, SD-WAN or over TLS combined with MFA/2FA depending on your needs, your staff can securely work from any location in the same manner, no need to re-design processes for remote working.
“I need a fully managed service that I can trust”
Our Managed IT Services Operation Model
Why Choose Nine23 for Managed IT Services?
End-User Focused
Today’s end-user expects to operate at work in the same way they do at home – consumer simplicity with enterprise security. We passionately believe that the end-user should be at the heart of everything we do, empowered to use technology securely and by delivering outcomes for your needs.
Trusted & Proven Experts
We are a highly competent and trusted IT solutions company with a team of talented and experienced individuals. We have proven this through multiple service deliveries of user-focused, nationally accredited solutions in complex environments and by enabling high profile clients.
Security
We have consistently achieved the highest levels of accreditation (ISO 9001, 27001, ISO/IEC 20000-1, ISO 14001) from national bodies to provide confidence that the systems we develop can be used at highly classified levels of cyber security (OFFICIAL-SENSITIVE to SECRET).
UK Data Sovereign
If your organisation requires the processing of UK personal data, Nine23 owned enterprise infrastructure, Platform FLEX is located in secure UK hosting locations with connectivity to government & corporate networks and internet connected organisations using proven secure access solutions to ensure your data is protected.
Refreshingly Honest
We will build a relationship with you based on being completely honest.
